Terms and Conditions Sole Service

This website is owned and operated by Sole Service Limited, an Australian registered and owned company. By accessing and/or using this website you accept these terms and conditions. We may amend these terms and conditions from time to time. If we make amendments we will publish the amended terms and conditions on this website. Your continued use of the website after such amendment will constitute your acceptance of the amendments.


All prices are in Australian currency plus GST. All prices are correct at time of publication; however, we reserve the right to alter prices at any time.

Intellectual Property

Unless otherwise stated, this website and its contents are subject to copyright. You may use, copy and print parts of this website solely for your personal, non-commercial use. Except as permitted by the Copyright Act you must not reproduce, distribute, modify, display or publish this website or any of its contents, without our prior written consent.


Information on this website may change at any time and is provided "as is". Every effort has been made to ensure the information on this site is accurate and up to date. However, we accept no responsibility for any errors, omissions or inaccuracies in the information. The provision of information on this website will not constitute any representation, warranty or undertaking (either express or implied) that the information is correct or that the information is current and up to date. The contents are not a substitute for specific advice for your particular circumstances and should not be relied upon as such.

Repair & Refund Policy

Sole Service exercises great care in processing articles entrusted to us; we use the processes that, in our opinion, are best suited to the nature and condition of each individual article. We cannot assume responsibility for the inherent weakness of, or defects in materials that are not readily apparent prior to processing. This applies particularly, but not exclusively, to suede, nubuck and leather. Stain removal may cause damage and complete removal of stains is not guaranteed.

We employ the most skilled item repair professionals and provide unparalleled customer service. All efforts will be made to ensure that your repair requests are completed perfectly. Sole Service will not be responsible for any of the following processes:

  • Heavily soiled linings that are difficult to clean satisfactorily;
  • Insect bites and scars, which were covered over, that may be revealed during some processes;
  • Holes or tears due to fabric degradation;
  • Tarnished metal work effected by some processes; and
  • Heavily stained handles or those affected by grease that are difficult to clean satisfactorily.

We cannot be held responsible for loss of buttons, ornaments or anything left in pockets or in any part of the article.

We reserve the right to refuse services to any customer or reject any article or repair request. 


Shipping and repairs are all subject to our Site Terms and Conditions and the applicable FAQs. Privacy of your information is as set forth in our Privacy Notice. Please ensure your articles upon shipping them to us. We cannot assume responsibility for risk of loss or damage while in transit.

We reserve the right to amend the Repair Terms and Conditions from time to time without prior notice. Please check them prior to submitting each repair request.

We may need to contact you regarding your order. If you are unavailable by phone or email, we reserve the right to make repair-based decisions based on convenience, reasonableness, or at the discretion of any individual involved with your order.

Please let us know everything you would like repaired. Our experts will evaluate your item(s) for any additional services necessary, however, due to the unique needs of our customers, we cannot guarantee unspecified repairs will be made.

It is not always possible to return an item to original factory condition. Certain hardware and materials are proprietary to the original brand and are not available for use in our repairs. However, it is always our goal to return items in their best possible condition. This may mean substituting hardware and materials of a similar aesthetic and quality.

Except to the extent of the warranty provided in this document and warranties expressed or implied by law, all warranties and representations in respect of goods sold or services supplied are excluded.

We will remedy any of our suppliers workmanship which may be defective on goods that are returned to us within 3 months of the initial repair. If in our judgment the item is incapable of repair, we will return it to you and refund the amount you paid us for the repair only. We are not liable for the cost of replacement. We will arrange any remedial work as quickly as possible but we do not accept liability for the item being unavailable for your use during any period of time.

You must pay the freight charge on any item you return to us for remedial work but we will pay the freight charge to return it to you.

Limitation of Liability

Unless expressly agreed in these terms and conditions neither the owner of this website nor its affiliates, directors, officers, employees, agents, contractors, successors or assignees will be liable for any damages whatsoever arising out of, or in any way related to, the use of this website and any third party websites linked to this website. This limitation applies to direct, indirect, consequential, special, and punitive or other damages you or others may suffer, as well as damages for loss of profits, business interruption or the loss of data or information.

We cannot guarantee that any file or program available for download and/or execution from or via this website is free from viruses or other conditions which could damage or interfere with data, hardware or software with which it might be used. You assume all risk of use of all programs and files on this website, and you release us entirely from all responsibility for any consequences of its use.


Sole Service respects and maintains your right to privacy. We do not collect private or personal information from this website unless you willingly and expressly provide it.

We will not disclose any of your personal information except when:

  1. we have your permission
  2. it is required for the delivery of our services to you
  3.  it is required by law.

We will never rent, sell or barter your personal information to a third party for purposes unrelated to your use of our services.

Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information that you transmit to us. Accordingly, any information that you transmit to us is transmitted at your own risk.

However, the information submitted via this site once received is held in confidence. Your information will be stored in our customer database and only staff have access to this database. We may use this information to contact you in response to queries or send you news and information from time to time that we believe may be useful to you.

You may ask us to provide a copy of any personal information we might hold about you and ask that we correct any details that may no longer be correct. This can be done by contacting us.

Site Activity Tracking

We use analytics technology such as Google Analytics to measure your use of our site. Such tools use "cookies", which are text files placed on your computer. Cookies do not capture or track any personal information and cannot identify you as an individual.

You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this you may not be able to use the full functionality of this website.

Any information gathered about your use of this site is only used to help us improve the content or layout of this website. It is not used for marketing purposes.

The information generated by the Google Analytics cookie about your use of this website is transmitted to and stored by Google on their servers. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and Internet usage. Google will not associate your IP address with any other data held by Google. You may wish to read Google’s privacy policy or the Google Analytics Terms of Service.

Governing Law

These terms and conditions will be interpreted in accordance with and governed by the laws of Australia and the Australian courts will have exclusive jurisdiction in respect of any dispute

We use Australia Pos, Sendle Australia and Couriers Please with tracking number, customers are to keep their postage label for tracking return post back to Sole Service. We accept no responsibility for lost or missing orders.  

Please review Sendle Terms and conditions here https://support.sendle.com/hc/en-au/articles/205800148-Terms-and-Conditions

Please view Couriers Please terms and conditions here https://www.couriersplease.com.au/about/terms-conditions/domestic-service-terms-conditions

Please view Australia Post terms and conditions here https://auspost.com.au/terms-conditions/general-terms-conditions